Previous slide

Next slide

The Mirage

Booking Policy

Welcome to The Mirage!, Before you embark on your dream vacation, we kindly urge you to take a moment to read our essential Booking Policy. It contains important information that will ensure a seamless and enjoyable stay. Your comfort and satisfaction are our top priorities, and understanding our policies will help make your experience unforgettable.

Our standard Terms and Conditions

LOW SEASON: (Low season is Non School holidays in Queensland) A $300 deposit is required to confirm booking.

Balance of accommodation is due 14 days prior to arrival.

If cancelled or modified before 14 days before date of arrival, no fee will be charged.
If cancelled or modified within 14 days before arrival, 100% of the total price of the reservation will be charged. In the case of a ‘no-show’, the total price of the reservation will be charged.

PEAK SEASON: (Peak season is Queensland School holidays) A $650 deposit is required to confirm booking.

Balance of accommodation is due 30 days prior to arrival.

If cancelled or modified before 30 days before date of arrival, no fee will be charged.
If cancelled or modified within 30 days before arrival, 100% of the total price of the reservation will be charged. In the case of a ‘no-show’, the total price of the reservation will be charged.

CANCELLATION/AMENDMENT POLICY:

Refunding a deposit will be subject to an ADMINISTRATION FEE of $100.
No refunds will be given if arriving after, or departing before the confirmed dates, the guest will be responsible for the original ‘Total Tariff’.

Guest Reviews

What they say about us

"Recently stayed there for three weeks with my daughter and 2 grandies. Late check in details exacting especially after 20hrs flying. Excellent front office staff. Very clean rooms, gardens and pool areas. Cleaning and ground staff very friendly. Fantastic Manager Ria, provided correct advice on local markets, things to do and places to eat. We had a minor issue with our oven and it was rectified promptly and with constant communication. Another receptionist, who embarrassingly I forgot the name of, provided invaluable assistance with a transport issue and almost daily advice when approached by us...."

"Our stay at mirage was very pleasant. We found being off the main road was lovely & still very close to everything. We loved the views from 5 th floor & found the apartment to be of good size with everything we needed. The pool area was very clean & most inviting. Will definitely be back"

"Our extended family including 28 adults and 7 children had a group booking of 9 units. From booking to check in and throughout our stay we were welcomed and well looked after by the management team. The resort is in a great location and the facilities and rooms were lovely, well mantained, clean and well managed. Mirage Alexandra Headland is a great choice for a relaxing break in friendly environment."

“Spacious self-contained accommodation with scenic outlook over lagoon and to the sea. Great facilities in room with tennis and lovely pool and BBQ area. All rooms have balconies and some have special rooftop BBQ areas. Close to beautiful Alexandra Hedland beach which is great for walking as is the lagoon. Friendly, efficient staff”

"We stayed (with 2 friends) at the Mirage for a second time and found it to be the best. The staff are so efficient and professional and the service excellent. We stayed 3 nights and enjoyed every bit of the accommodation. We had a top floor room which normally had access to a rooftop barbeque area but due to some work being carried out up there, we could not access the area. But unasked, we were granted $30 a night off our tariff and a $20 voucher for a local cafe was included. All in all, a very pleasant stay."

It is our third family holiday to The Mirage Alex and always is consistently amazing for us. Such high standard in cleanliness pool is perfect always clean and crystal clear! Staff are always accommodating and friendly. Rooms are oversize and have all we need for our family holiday. Short walk to the beach, park and restaurants at Alexandra and a short walk to Maroochydore and Mooloolaba. We will come back to stay again!!!!

Really enjoyable stay with the very clean and spacious apartment . Adult pool , kid pool , spa and lap pool were clean and well maintained as well as the bbq area . The Reception was very friendly and efficient thank you 🌹 Good location too.. Look forward to staying again soon 👌

Phone: 07 5443 9400

6 Mari Street, Alexandra Headland,
Sunshine Coast 4572
Queensland – Australia