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Spacious one, two and three bedroom apartments

Frequently Asked Questions

The Mirage is located in the heart of Alexandra Headland, known to the locals as ‘Alex’. It is a coastal community situated on Queensland’s Sunshine Coast.

Non-Smoking Resort
Here in “The Mirage” all our apartments are Non Smoking

How big are your apartments?
Big! One of the most common comments from our guests is how spacious the apartments are.

Does a two-bedroom apartment have one or two bathrooms?
A two bedroom apartment always has two bathrooms. An ensuite with walk in shower, vanity and toilet and a second bathroom with shower, bath not all units have baths and toilet.

How many bathrooms does a three bedroom apartment have?
A three bedroom apartment has two bathrooms. An ensuite with walk in shower and toilet plus a second bathroom with shower and bath not all units have baths. The second toilet is separate from the bathroom which many guests find convenient.

Do you provide Hair Dryers
Yes, every apartment has a hair dryer

Does every apartment have a laundry?
Yes, all the apartments have a separate laundry with washing machine and dryer. We also provide a clothes rack.

Does every apartment have a kitchen?
Yes, all the apartments have a full size kitchen with full size fridge, dishwasher, oven, 4 burner stove top. Kitchens are equipped with crockery, cutlery, cooking utensils, bowls, storage containers, placemats, saucepans, fry pans.

Other useful kitchen items include teapot, coffee plunger, salad servers

Does every apartment have a balcony?
Yes, every apartment has an east facing balcony with outdoor seating.

Are all the Apartments Air Conditioned?
Yes, all the apartments have an air conditioner in the living area. Some of the three bedroom apartments have a second air conditioner in the master bedroom. One of our two bedroom premier apartments has fully ducted air conditioning. There are Ceiling Fans in all bedrooms.

Disabled Facilities
While we do not have any apartments specifically for our disabled guests all our apartments are accessible by lift. All doorways are wide enough for wheelchairs, every apartment has a walk in shower.

We have many guests who are in wheelchairs who find The Mirage comfortable.

Our pools are especially great for children in wheelchairs as they are able to sit in the ‘beach’ entry area – the pools are accessible via a pathway

Surrounding access – From The Mirage you can take a wheelchair for a great walk around the lagoon or footpaths are provided into both Mooloolaba, Maroochydore and Cotton Tree.

Location – How far is it to the Beach?
150 metres and you are swimming between the flags!

TV – What channels do you offer?
All regular digital channels plus Foxtel.

How often are rooms serviced?
For bookings in excess of 7 nights you will receive a mid stay service. During this service all linen is replaced. You are able to launder your own linen at any time as every apartment has a laundry.

What is the best way to get from Brisbane Airport to The Mirage?
There are several companies that offer regular transfers from Brisbane and the Sunshine Coast Airport. 

What is the best way to get from Sunshine Coast Airport to The Mirage?
Jump in a cab, it is about a 20 minute cab ride and there are plenty available at the cab rank.

Is it cheaper to book online?
Unlike many of the larger accommodation chains we love to chat to you so the answer is no! Booking online is not cheaper.

We will match (or sometimes better depending on availability) any online rate.

If we can’t see the dates or apartment type we are looking for online is it definitely not available?
Not always! For various reasons it is not always possible to have every combination of offer online – please give us a call, we may be able to move something around and meet your request.

I can’t always get to the phone during office hours do you take after hour calls?
Absolutely, please leave a message on the answering machine and we will call you back. We often check our emails after hours so feel free to send us an email as well.

What happens if we are arriving outside office hours?
This is no problem at The Mirage. We have a secure box where we will put your keys, parking map and room information. A code will be emailed or sent by text message.

Our standard Terms and Conditions require all bookings to be prepaid 14 days prior to arrival nonpeak season and 30 days prior to arrival peak seasons.

  • Refunding a deposit will be subject to an ADMINISTRATION FEE of $100.
  • No refunds will be given if arriving after, or departing before the confirmed dates, the guest will be responsible for the original ‘Total Tariff’.

A $300 deposit is required to confirm booking, Guests will be charged the full amount if cancelling within 14 days of arrival. Low season is Non School Holiday season in Queensland.

  • If cancelled or modified up to 14 days before date of arrival, no fee will be charged.
  • Payment for Accommodation will be processed 14 days prior to arrival.
  • If cancelled or modified later than 14 days before booking, 100% of the total price of the reservation will be charged. In the case of a ‘no-show’, the total price of the reservation will be charged.

A $650 deposit is required to confirm booking, Guests will be charged the full amount if cancelling within 30 days of arrival. Peak Season is school holidays seasons in Queensland.

  • If cancelled or modified up to 30 days before date of arrival, no fee will be charged.
  • Payment for Accommodation will be processed 14 days prior to arrival.

Is there much traffic noise when sitting on the balcony?

No! That is one of the wonderful rewards of staying at The Mirage – no traffic noise – maybe a duck or two splashing in the lagoon!

Does The Mirage have a Day Spa
We do not have a salon on site but there are lots of Day Spas in our area and can been found on line.

Do you have a sauna?
Whoever designed the Mirage was a sauna lover – our sauna is located next to the gym and can comfortably seat eight adults.

What equipment is in the gym?
We have a large gym at The Mirage equipped with updated equipment including: free weights, speed bike, exercise bike, treadmill, rowing machine, step machine weight station. Watch Foxtel while you work out!

Do we need a car during our stay?
The Mirage is a great place to relax and enjoy the onsite facilities. Within 500 metres there a selection of restaurants, bars, cafes, supermarkets.

Mooloolaba centre is an easy 20 minute walk

If you want to do a trip to the hinterland, or explore the coastline then a car is great.

What happens if we arrive before check in time?
You are welcome to leave any luggage with us at reception and take advantage of our facilities or local eateries while you wait for your room. Reception will contact you by phone when your room is ready.

Do you provide amenities?
On arrival you will have in your apartment a range of toiletries, detergents for dishwasher, dishwashing and laundry. Replacements are available from reception for a nominal charge or you can easily top up from local supermarkets.

Does the Mirage have a Business Centre?
During office hours reception will be happy to assist with your business needs

Do you provide parking and is it free?
Every apartment has one secure undercover parking space.

The height clearance to all the car parks is 2.1 metres.

Car Parking at The Mirage is FREE for ONE vehicle only.

What if we have more than one car?
Free on street parking in Mari Street.

Smoking – The Mirage is a Non-smoking Resort

100 metres to IGA supermarket.
Coles is located in Mooloolaba distance 2.5 km
Woolworths and Coles also located in Maroochydore – distance 2.7km
Note: Coles and Woolworths offer online ordering and deliveries to The Mirage

BWS – 500 metres
Restaurants, Clubs, Cafes
Within 500 metres

Alexandra Headland Surfclub, Cafes x 3, Thai, Indian, Italian, Bistro style restaurants, Bakery, Fish and Chips, Pizza

Sunshine Plaza is 5 minutes drive from The Mirage and is the largest shopping centre on the Sunshine Coast.

There are over 300 specialty stores together with Birch Carroll and Coyle 12 Cinemas, Best & Less, Coles, Kmart, Myer and Target.

There are two supermarkets located at Sunshine Plaza- Woolworths and Coles

There is a discount chemist located 100 metres from The Mirage